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Frequently Asked Questions


How can I contact LONGBO Watch?

  1. You can email us at where our customer service team will be happy to help you with whatever you need!
  2. You can chat with me on Whatsapp: +84899991428


Where do you guys ship from?

– We ship from the Guangzhou, China

Do you ship worldwide?

– Yes

How long will it take to receive my order?

– Once you place your order, please allow 2-5 business days for your order to get shipped. After that it will take 10-20 days for the order to be shipped to places all over the world


How do I return an item?

– Please contact us at

When will I receive my refund?

– All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.


Can I change or cancel my order?

– As we aim to process orders as fast as possible, you must request any changes/cancellations within 24 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. Orders will be processed and shipped within 2 to 5 business days

What if I don’t receive my order?

If you don’t receive your order within 45 days, you are eligible for a full refund.

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